Lucky Monkey is an excellent choice for an online casino’s name. Unfortunately, this Lucky Monkey casino is not slightly cool. Indeed, the emblem is rather clever, depicting a monkey wearing sunglasses carved on a playing card. Everything else about this site, on the other hand, is terrible. It all begins with a featured slider that’s crammed with photos that take up to a minute to load on desktop and who knows how much longer on mobile.
It doesn’t help that the featured graphics include the same generic advertisements seen on all ProgressPlay websites. It is improbable that many players would be swayed by the fact that this operator offers a promotion called Monday Madness, which employs the same same image as the operator’s other websites. On a more positive side, there are several excellent slots to be played here, all of which must be credited to NetEnt. Lucky Monkey may be a bad site, but NetEnt games are still amazing regardless of where you play them.
Regarding Lucky Monkey
Lucky monkey is run by ProgressPlay Limited, which is headquartered in Malta, specifically Valletta. They are both Malta Gaming Authority and UK Gambling Commission licensed. The site launched in 2012, which seems to have been a banner year for ProgressPlay, given this is also the year when several of their other casinos launched. Regrettably, Lucky Monkey seems to be quite 2012. While the site is not horribly out of date, it continues to use fonts and other components that are difficult to see on tiny screens.
The rest of the About page is devoted to outlining Lucky Monkey’s commitment to responsible gambling and its use of 128-bit SSL to safeguard user data. If you need customer care while playing on the site, you may contact a member of the team 24 hours a day using the website’s contact form. Additionally, live chat is provided. Although Lucky Monkey is ostensibly a mobile-friendly site, it is barely working on desktop, so don’t expect the smoothest or most mobile-friendly experience if you sign up and participate on an iPhone or Android.
One advantage of ProgressPlay sites is that they accept a variety of deposit methods. Not only that, but they also explain how each of these deposit alternatives works in great detail. The British pound, euro, dollar, and Swedish krona are offered as default currencies. You may make a deposit with a Visa, Mastercard, or Maestro card. Other choices include Paybyphone, which is available to UK residents and allows deposits of between £10 and £30 each day, as well as Neteller, Skrill, iDeal, Sofort, Paysafecard, and Trustly.
Withdrawals may be made using the same methods as deposits, with the exception of Paybyphone, which is only available for deposits. When you attempt to make a withdrawal, it will be listed as pending for the first three days and then as Processing for an additional one business day. Following that, you will have to wait another six business days for cash to be reimbursed to you in the event of a credit card. In fact, this implies that every time you request a withdrawal from Lucky Monkey, it will take around two weeks to process. This seems to be an unreasonable period of time, which is another cause for this casino’s terrible customer service.
Mondays Are Our Favorite
When you join Lucky Monkey, you’ll get a 100% welcome bonus worth up to €200. This money must be wagered 50 times before it can be withdrawn. Then there’s the previously known Monday Madness campaign, which gives nothing in the way of value and is hardly worth mentioning. The promotions page on the site is definitely created for desktop gamers, since a minor effect causes the picture to tremble slightly as you hover over each offer. This is a feature that will not be duplicated on mobile.